According to Barbour, many of the T370 straight trucks will also pull trailers with container boxes. They feature a 230-inch wheelbase to handle the lifts and 16-foot by 8-foot container boxes. The Kenworth T370s are equipped with PACCAR PX-7 engines rated at 280 hp, and driven through Allison automatic 5-speed transmissions. When you consider we drive about 60,000 miles per unit annually, going from 6 mpg to 8 means an extra $10,000 a year in fuel savings per unit. "The trucks have been ultra-reliable and we've been getting up to 2 mpg better fuel economy with the Kenworth T370s versus our old trucks. The transition in trucks has been a game changer, said Barbour. Today, we're running 115 of the Kenworth medium duty trucks, with 30 more on order, and we've standardized on the Kenworth T370." The trucks are purchased through MHC Kenworth - Wilmington in North Carolina. "They tested out the Kenworths for us, and it gave us the confidence to move forward with an order.
"We needed a more reliable truck that could give us dependable service."īarbour said he found a solution, thanks to a 1-800-PACK-RAT franchise in North Carolina that had begun buying Kenworths - having great success with uptime and fuel economy. "What we were running then was really limiting us in servicing our customers - we couldn't go 40,000 miles before a problem would crop up," recalled Barbour. Kevin Barbour, senior vice president of operations for 1-800-PACK-RAT, is shown with one of the company's Kenworth T370s.Īccording to Barbour, the company began standardizing with the Kenworth T370 medium duty truck several years ago after moving from another brand truck due to reliability issues. This patented system is what launched our business." That means items in the container stay put and valuables don't shift or break with gravity. Instead of moving the container at an angle, which is common in the industry, the lift moves the container straight up.
1 800 pack rat plus#
"It's a weatherproof unit, plus a lift system that can place an 8,500-pound container on a truck bed without swaying or shifting the contents. "Our founder jokingly called what he developed a "pack rat" because of the container's ability to store everything," recalled Kevin Barbour, senior vice president of operations for 1-800-PACK-RAT, the company's actual official name. That's exactly what a North Carolina entrepreneur did 13 years ago when he examined the home and commercial "container storage" industry, where household and commercial goods are stored in containers and then moved elsewhere for temporary housing. Take an existing idea, and improve upon it. Without missing a beat, Five9 jumped in and was able to create a training video for 1800 Pack Rat’s agents on the new cloud contact center platform and facilitated a smooth transition.For many businesses, the key to success is to build a better mousetrap. An unexpected tech issue came up and 1800 Pack Rat had to do the cutover from the old to new contact center immediately – meaning the majority of their agents made this transition almost a month before it was previously scheduled.
So often times the best laid plans never go as planned and this was the case with what happened next. Simple right? But they also needed to merge a couple of their business units, accommodate for the seasonality of their business with quick training of new agents, and also integrate into their existing applications, such as Salesforce. With multiple business units handling very different lines of business, both commercial and residential, they needed a way to be able to delineate, empower their agents, and still provide excellent response times to their customers. In the fast pace world of technology, it is often nice to be able to take a moment and check in with our customers to see the immediate impact of moving to the cloud and how Five9 supported them throughout the process.ġ800 Pack Rat was looking to innovate their business by moving to the cloud with their contact center to improve both the agent and customer experience.
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